Return Policy

Return & Warranty Policy – Laptex

Welcome to Laptex — your trusted store for quality used laptops, business laptops, and Chromebooks in Karachi, Pakistan.
We are committed to providing reliable products, transparent policies, and customer-friendly after-sales support.

Whether you are buying a Dell laptop, HP EliteBook, Lenovo ThinkPad, or Chromebook for office work, freelancing, graphic designing, SEO work, or study purposes, our goal is to give you the best laptop deals in Pakistan with peace of mind.

30 Days Laptop Warranty in Pakistan

All laptops purchased from Laptex come with a 30-Days checking warranty.

If you face any verified hardware or functional issue during this period, our technical team will inspect the device and provide a suitable solution.

We provide warranty support for:

  • Dell laptops
  • HP laptops
  • Lenovo ThinkPad laptops
  • Business laptops
  • Used laptops in Karachi
  • Chromebooks in Pakistan

Same Model Replacement Policy

If a genuine technical issue occurs during the warranty period, we offer a same model replacement (subject to stock availability).

Our team carefully checks all devices before delivery to ensure quality performance and customer satisfaction.

Replacement Conditions

To qualify for a replacement:

  • The laptop must be within the 30-days warranty period
  • The issue must be verified by our technical team
  • Original invoice or proof of purchase is mandatory
  • Product must not have physical damage or misuse

Battery Backup Warranty

Battery timing depends on device type and usage.

Expected Battery Timing

  • Windows Laptops: Up to 2 Hours
  • Chromebooks (Chrome OS): 5–6 Hours
  • Chromebooks with Windows Installed: 3–4 Hours

Battery performance may vary based on brightness, applications, charging cycles, and usage conditions.

Warranty Exclusions

The warranty does not cover:

  • Physical damage or accidental drops
  • LCD or display damage
  • Screen spots or display lines
  • Water damage
  • Burned laptops caused by voltage or power issues
  • Misuse or mishandling
  • Unauthorized repairs or tampering
  • Charger issues or charger replacement

For better laptop life and performance, we recommend proper charging practices and voltage protection.

Return & Exchange Conditions

To request a return, exchange, or warranty claim:

  • Product must be in original condition
  • Original packaging should be available
  • Invoice or receipt is required
  • The issue must fall under warranty coverage

Important Note

All returns, exchanges, and warranty claims are processed in-store only after inspection by our technical team.

Delivery charges apply only for shipping services across Pakistan.

Why Buy from Laptex?

At Laptex, we focus on:

  • Affordable laptop prices in Pakistan
  • Used laptops with warranty
  • Business laptops for office & freelancing
  • Dell, HP & Lenovo laptops
  • Chromebooks for students
  • Trusted laptop shop in Karachi
  • Professional customer support
  • Laptop accessories & upgrades

We serve customers across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Hyderabad, and all major cities of Pakistan.

Visit Our Laptop Stores in Karachi

Gulistan-e-Johar Branch

📍 Shop# LG-33, Lower Ground, RJ Mall, Main Rashid Minhas Road, Gulistan-e-Johar, Karachi

Saddar Branch

📍 Shop# 106, Naz Digital Plaza, Main M.A Jinnah Road, Saddar, Karachi

These locations help customers easily find trusted used laptops, Dell laptops, HP EliteBooks, Lenovo ThinkPads, and Chromebooks in Karachi.

Contact Laptex PC

🌐 Website: www.laptexpc.com
📧 Email: laptexpc@gmail.com

📞 +92 309-2001424
📞 +92 335-8257424
📞 +92 303-2397358

Store Timing

🕒 Monday to Thursday & Saturday: 11 AM – 10 PM
🕒 Friday & Sunday: 3 PM – 10 PM

Thank you for choosing Laptex — your reliable destination for laptops and Chromebooks in Pakistan.